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News in English (USA) / 14.01.2025 / 18:00

Starbucks Announces Major Policy Changes Impacting Customer Behavior

Starbucks has implemented significant changes to its customer policies, reversing its open-door approach that previously allowed non-paying visitors to stay, use restrooms, and enjoy the cafe atmosphere. Under the new guidelines, customers will now be required to make a purchase to access restroom facilities and remain in the store. This move, which affects approximately 1,300 locations in Texas, aims to discourage lingering and reduce what the company describes as nuisance behavior. The announcement has generated mixed reactions from consumers, with many seeing it as a controversial and greedy decision. Starbucks has also extended its free refill policy in an effort to encourage customers to stay longer by making purchases.
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