The government has announced the establishment of a new water ombudsman aimed at enhancing consumer protection in the ailing water sector of England and Wales. This initiative comes in response to widespread concerns over issues such as leaks, incorrect billing, and perceived lack of accountability among water companies. Officials have pledged that the ombudsman will provide stronger safeguards for consumers and potentially lead to compensation for customers affected by water service failures. However, skepticism remains, as critics claim that a comprehensive review of the water industry is unlikely to bring about the necessary change, and discontent about the ongoing privatisation efforts persists. This initiative follows revelations of high salaries for water regulator bosses who have been criticized for their handling of the crisis, indicating a pressing need for a regulatory overhaul in this scandal-ridden sector.