The Social Security Administration (SSA) is implementing controversial new policies that will require millions of new and existing beneficiaries to verify their identities in person, rather than by phone, as part of an anti-fraud initiative. Reports indicate that this change may disrupt services for many, particularly the elderly, as phone services are being cut back significantly. Leaked memos suggest that the proposed policies, partly influenced by Trump and Musk, could lead to potential chaos within the system, particularly for those who rely on phone-based interactions for their benefits. The SSA has also indicated that it will no longer allow banking information to be updated over the phone, further complicating the claims process for recipients.