The Social Security Administration (SSA) has announced a series of delays and rollbacks on new policies that had raised concerns among seniors and vulnerable populations. The agency is postponing in-person identity verification requirements until April, following backlash and confusion caused by stricter measures aimed at preventing fraud. Complaints have also led to the SSA reversing its decision to cut phone services for disabled individuals. Amidst these changes, the agency has updated its identity verification process, now exempting certain groups from in-person requirements. Social Security officials acknowledge that customer service may deteriorate despite the adjustments, leaving many beneficiaries anxious about their access to services.