Target Restructures Leadership and Workforce to Enhance Customer Experience
In a significant move aimed at improving its customer service and overall store experience, Target has announced the elimination of approximately 500 positions while simultaneously increasing investments in its store staffing. This decision comes as part of a broader restructuring effort initiated by the new CEO, Michael Fiddelke, who has acknowledged a ‘loss of trust’ with both shoppers and staff. The management shake-up includes a shift in executive roles, with new appointments made, such as Lisa Roath as Chief Operating Officer and Cara Sylvester as Chief Merchandising Officer, marking a fresh chapter for the company. Despite these changes, Target faces challenges with its stock performance and the competitive landscape, particularly as rival Walmart reaches significant market value milestones.
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