American Airlines has recently encountered significant operational challenges, resulting in chaos for passengers traveling to Italy. A series of incidents involved an oversized Boeing 787-9 being sent to Naples, where it was ultimately denied landing due to its size. As a result, flights were diverted to Rome, leaving travelers stranded for hours and requiring them to be bused over 140 miles to their original destination. Reports indicate that passengers spent up to eight hours aboard the wrong aircraft before the diversion occurred. These mishaps have sparked outrage among travelers, prompting a boycott against the airline, which is already facing scrutiny for its operational failures.