In an effort to address declining sales, Starbucks has initiated significant changes within its stores. Starting this week, the company is rolling out a new policy that includes free refills for customers enjoying their drinks ‘for here,’ as well as the return of its condiment bar. Alongside these changes, Starbucks is focusing on a more sustainable approach with the use of ceramic mugs for dine-in orders. However, the introduction of a purchase requirement and stricter bathroom policies has sparked debate among customers and staff. Baristas are now being trained in conflict de-escalation to manage potential tensions arising from these new rules, as the company attempts to enhance the overall customer experience and turn its financial situation around.