The recent telecommunications outage involving Optus has sparked widespread anger in Australia after four fatalities, including a baby, were linked to failures in emergency call access. Reports indicate that the government’s promised staffing of the triple zero ‘custodian’ service remains unfulfilled over a year after a previous incident, raising calls for urgent telecom reforms. Optus has attributed the outage to a departure from established processes and acknowledged it failed to act on multiple warnings prior to the crisis. As investigations begin, demands for accountability and significant penalties for the company grow louder, with calls for its CEO to resign. The calamity has highlighted serious concerns over safety and emergency service reliability in the nation, prompting the Australian government to evaluate the entire telecommunications framework.